Refund policy

We have a 100% Satisfaction Guaranteed 14-day return policy, which means you have 14 days after receiving your item to request a return and refund 

To be eligible for a return and refund, you must Contact Us within 14 days of purchase. Buyer pays for the return shipment and must provide a tracking number for the return shipment. Proof of purchase (order number) is required. 

To start a return, you can contact us at info@beardproducts.com. We will provide instructions and the address for the return shipment. 

When your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@beardproducts.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like our Beard Soap if it has been used. Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beardproducts.com.